Starrett on Coordinate Measuring

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Training is best done off-site at the manufacturer's recommended location.

 An important and often overlooked part of a CMM purchase is after sales support. The level of available support should be an important consideration in the purchase of any piece of capital equipment. The type of support required for a successful CMM installation falls into three general areas: service support, applications support and product training.

Service
Good service support does not happen by accident. It involves good communications and fast response to satisfy user demands. Service can be either regionally-based or direct from the factory, with the best support being a combination of both. Regionally based service support reduces travel time and costs, but risks are involved because the manufacturer’s personnel can become out of touch with product or specification changes. The service department should have well trained, qualified people who can help diagnose problems over the phone, respond quickly and have an adequate inventory of replacement parts that can be quickly expedited.

Applications Support
Applications support should be available from the manufacturer to assist the user with measurement related problems. This type of support should also be available for both on-going and advanced training. Regional applications support is most effective. It is advantageous to work with a manufacturer that has a location near you or has a strong distribution network with in-house technical support.

Training
Training is usually included with the price of the equipment and should specify the number of people for a set time period. The training schedule should have a clear and well defined agenda that introduces the user to all aspects of the machine and software. Training is best done off-site at the manufacturers recommended location. This should present a positive environment for learning and keep the user free from distractions that regularly occur if training is carried out on-site.

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